Guest Service Associate

Jobs Description

  • Answers all telephone calls and routes  them promptly
  • Responsible for being a seller for the WP Glimcher gift card program
  • Responsible for filling out all applicable paperwork and own deposit form (if necessary) for any/all items sold at Guest Services during shift
  • Responsible for representing WP Glimcher to customers by greeting and providing high quality service to all mall customers and tenants
  • Responsible for maintaining Guest Services area, ensuring that all marketing materials and displayed information are up to date and relevant
  • Inform supervisor and managers of safety or security concerns
  • Respond to customer inquiries and/or complaints appropriately
  • Assists with special programs, i.e., lost and found, wheel chair rental and KidX
  • Assists as needed with any marketing events
  • Performs all other duties as assigned

Education / Experience Requirements

  • Ability to multitask
  • Effective communication and math skills
  • High school diploma or equivalent
  • 6 months – 1 year experience in a customer service position
  • Must be able to work a flexible schedule including weekdays, weeknights, weekends, and holidays

How to Apply

Please pick up an application in the Management Office Monday - Friday 9 a.m. to 5 p.m.