Mall Management Office

Guest Service Associate

Jobs Description

  • Marketing
    - Assists in the creation, implementation and execution of community events
    - Helps maintain property website, social media communications, and collateral material
    - Works closely with tenants to obtain feedback, including sales and retailer quotes, after mall events and/or promotions
    - Assists in planning all marketing related meetings, including meetings with retailers, security/housekeeping staff, prospective clients, etc.
    - Develops and maintains a Calendar of Events for the property and distributes to the tenants
    - Works with Marketing Director to ensure all seasonal signage and messaging is up to date, and in the correct locations in mall
    - Assists with all marketing related programs, including KidX, special events, etc.
    - Create Proof of Performance recaps after all mall events
    - Assists with ordering, installing and setting up holiday décor
    - Works with Marketing Director to make changes/updates to all mall directories and signage
    - Works with retailers to encourage participation in mall events

    Administrative
    - Executes administrative support for the mall office
    - Assists members of mall management team with daily administrative tasks
    - Assists with answering main office telephone, transfers calls to appropriate parties, and takes messages
    - Assists and directs all mall contractors and visitors as needed
    - Performs all other duties as assigned

Areas of Responsibility

- Good computer skills
- Strong organization skills
- Strong verbal and written communication skills
- Proficient in Microsoft Word, Excel, Outlook and PowerPoint
- Ability to deal effective with customers, contractors, tenants, and the public

Education / Experience Requirements

  • 1–3 years administrative experience in customer service, event planning or retail position
  • High school diploma or equivalent

How to Apply

Please apply online.